Manchester airport passengers were filmed climbing on baggage belts to retrieve their bags when they did not show up after a flight.
In the images shown in an episode of Shipping on Canale 4, due to tonight’s airing, anonymous passengers are seen getting on the conveyor belts and in the “airside” loading area and offering to help the baggage handlers to move the baggage.
“We waited an hour and a half,” an exasperated passenger is heard saying to airport staff. “I’ll take it and help you download if you want.”
“Do you want me to help you unload your bags? We have been here for an hour and a half ”, reiterates another.
“We still have another flight to catch,” the couple explains. They say they arrived on a Pegasus Airlines flight from Antalya, Turkey.
The amazing footage was captured a month ago when a Shipping reporter went undercover as a baggage handler at Manchester airport to reveal the daily life behind the headlines of “travel chaos”.
A fellow baggage handler told the reporter that he would be left to do a “job of two” alone, adding that the role was “daunting”.
“To be honest, I don’t know how people do these shifts and these kinds of hours that start at 3am. It’s absolutely brutal,” says the undercover reporter on the show.
“Nobody gives them much credit. But without them, nobody’s flights will take off. Nobody will go on vacation. “
Many UK airports struggled to grow to meet travel demand this spring, resulting in long queues, long baggage waits at baggage claim and some missing flights amidst the chaos.
In April, photos of suitcases piled up and abandoned at Manchester airport surfaced after days of long queues and long baggage waits.
In late June, Heathrow asked airlines flying from Terminals 2 and 3 to cancel 10% of their schedules on a date, due to growing problems with baggage handling.
Meanwhile, Edinburgh Airport apologized earlier this month after hundreds of missing baggage belonging to holidaymakers were found abandoned in a warehouse.
Baggage handling company Swissport kept baggage at the site while working on a major “backlog”.
And last week, the managing director of Frankfurt airport advised customers to avoid using black suitcases and traveling with more colored bags, saying that the high number of black bags made it “difficult to tell one from another. other”.
A spokesperson for Swissport, which provides ground handling services at Manchester Airport, said: “In today’s aviation industry, the journey of an average passenger relies on several organizations providing a range of key services, including baggage handling and many more.
“Small impacts on part of this journey, such as air traffic restrictions, pressure on airport infrastructure, security queues or last-minute flight schedule changes, can have ripple effects that multiply delays and disruptions elsewhere.
“While the return of flight volumes after the severe impact of the pandemic is undoubtedly a positive development, it is also exacerbating the resource challenges in the aviation industry, including Swissport, especially in a busy period of holiday travel.
“We are very sorry to our part for any delays and inconvenience passengers experienced. We are doing everything possible to address our role in addressing our resource challenges, welcoming over 2,000 new colleagues since the beginning of the year, and continue to work with our partners to identify emergency measures and improve delivery times for baggage and aircraft “.